Shipping Rates & Refund Policy

Shipping Rates

Shipping within BC but outside of our free delivery regions: 
$10 shipping or FREE shipping with a min order of $115. 

Canada Wide Shipping: $15 shipping or FREE shipping with a min order of $115.

USA shipping: $20 shipping rate

International shipping is on a case by case basis at the moment. Please contact us through our "contact us" page for this option. Please include destination mailing address so we can calculate shipping rates accurately.

Delivery Times

Please allow at least 2-3 business days for your order to be processed and shipped. We do try to send parcels off on the day of or day after but sometimes there can be a bit of a delay. If you are needing the order asap please include this in the note section when ordering.

All parcels are shipped with a tracking number and will be provided once the order is ready for shipping.

Average times for delivery:

Please note that due to COVID-19 shipping might take longer then usual.

-Orders within Canada tend to take about 5 business days via Canada Post. This could vary depending on where in the country you live in.

-Orders within BC usually take between 1-3 business days depending on where you live.

-Orders within the Vancouver/ Lower Mainland area usually take 1-2 business day.

-Orders to the USA usually take about a week to arrive, This could take longer in some cases. It all depends on the border and customs and the shipping provider.

 

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Refund Policy:

Due to heath and safety we can not accept returns or exchanges on tea.

Exchanges only for ware and accessories within 30 days. If purchasing online, the buyer is responsible for return costs.